Return Policy

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Introduction

Marketattractive is committed to customer satisfaction. This Return Policy outlines the terms and conditions for returns, refunds, and order cancellations related to our equipment selection guidance services and any products we may offer.

Return Terms

Timeframe

Returns must be initiated within 14 days from the date of purchase or delivery, whichever is later. To be eligible for a return, items must be unused, in their original condition, and in original packaging where applicable.

Conditions

To qualify for a return, the following conditions must be met:

  • The item must be in its original condition
  • All original packaging and documentation must be included
  • The return must be initiated within the specified timeframe
  • Proof of purchase must be provided
  • The item must not be damaged due to misuse or negligence

Return Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error, a defective item, or incorrect item received. In such cases, we will cover the return shipping costs.

If you are returning an item due to our mistake, please contact us first, and we will arrange for return shipping at our expense.

Return Process

Follow these steps to initiate a return:

  1. Contact Us: Reach out to us via email or phone to notify us of your intention to return an item. Provide your order number and reason for return.
  2. Receive Authorization: We will review your request and provide return authorization if the item is eligible for return.
  3. Package the Item: Securely package the item in its original packaging, including all accessories, documentation, and original tags.
  4. Ship the Item: Send the item to the return address provided in your return authorization. We recommend using a trackable shipping method.
  5. Confirmation: Once we receive and inspect the returned item, we will process your refund or replacement as applicable.

Please note that we are not responsible for items lost in transit during return shipping. We recommend using insured and trackable shipping methods.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, damaged, or altered
  • Items without original packaging or documentation
  • Items returned after the specified return period
  • Digital products or services that have been fully delivered
  • Customized or personalized items
  • Items that cannot be resold due to hygiene or safety reasons
  • Items purchased on clearance or final sale

Order Cancellation Policy

Cancellation Terms

You may cancel your order before it has been processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may return it according to our return policy.

Cancellation Process

To cancel an order:

  1. Contact us immediately via email or phone with your order number
  2. We will confirm if the order can be cancelled
  3. If cancellation is possible, we will process a full refund to your original payment method

Refunds for cancelled orders will be processed within 5-10 business days, depending on your payment method and financial institution.

Refund Procedure

Processing Time

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

Refund Amount

Refunds will include the original purchase price. Return shipping costs will only be refunded if the return is due to our error or a defective item. Original shipping costs are non-refundable unless the return is due to our error.

Refund Notification

You will receive an email notification once your refund has been processed. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

General Legal Requirements

This Return Policy complies with applicable consumer protection laws in Ireland, including:

  • European Union Consumer Rights Directive
  • Irish Consumer Protection Act
  • Distance Selling Regulations

Your statutory rights as a consumer are not affected by this policy. If you are a consumer, you have certain legal rights that cannot be excluded or limited.

Contact Information

For return inquiries, to initiate a return, or for questions about this policy, please contact us:

Marketattractive
D.I.D ELECTRICAL ARDKEEN RETAIL PARK
Ardkeen, Waterford, X91 YP83, Ireland
Phone: +353 51 856 040
Email: online@marketattractive.world

Please include your order number and reason for return when contacting us to expedite the process.